Your Use of the Website
You may order from Jia He if you are aged 18 years or over, have an active email account and a telephone number at which you can be easily contacted.
The prices payable for the items you order are those displayed on this Website on the date you place your Order subject to prevailing government taxes, unless otherwise stated.
Delivery charges, when applicable, will be billed at the rates indicated on the Website on the date you place your Order, calculated based on the delivery method you select.
After you have selected the food items comprising your Order, you will be directed to an order confirmation webpage allowing you to review your Order, choose your delivery method and check the total price.
Once you have made payment and submitted your Order, Jia He will email you a confirmation of the Order within a few minutes, setting out the details of the Order and location for collection and delivery. If you do not receive an email confirmation, please check your Spam/Junk mail folder.
You will be provided with an automatic order ID upon submission of your order to the Website. The order ID is required when collecting your Order or contacting our Customer Service Centre in regards to your Order.
Where you place consecutive or separate Orders, we cannot consolidate the Orders into one. A separate delivery fee will apply to each order in accordance with clause 8. You may place an Order of up to a total value of $3,000 (inc GST).
Jia He reserves the right to accept or reject your order for any reason at any time.
In the event that we reject an order under clause 4.1, we will notify you of that rejection and the reason for rejection via email within five (5) business days(?) after the placement of the order. We will not be liable to you for your loss or that of any third party for the rejection of an order.
Where we reject an order and your payment for the Order has already been processed, we will refund any money paid to us in respect of that order and make reasonable endeavours to process the refund within ten (10) business days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Jia He is not liable with respect to any losses, damages, costs, expenses or injuries you or any third party incur as a result of any delay in processing your refund.
You acknowledge and agree from time to time, some items on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your order. If this occurs, we will contact you to inform you of the unavailability of the item(s). Your sole remedies shall be to replace the unavailable item with another item of equal or lower value at no additional charge, replace the unavailable item with another item of greater value and make payment on the difference in value, cancel your Order and arrange a full or partial refund, or come to an alternative arrangement. Where a comparable item or alternative arrangement cannot be agreed upon, we will refund you the price paid for the goods. We will use reasonable endeavours to process the refund within fourteen (14) business days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Jia He is not liable with respect to any losses you or any third party might suffer as a result of any delay in processing your refund.
We reserve the right to withdraw or suspend any items displayed on the website from sale either temporarily or permanently at any time without notice to you. Jia He will not be liable to you for any losses you or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular good.
Where an item which is the subject of an order has been withdrawn or suspended from sale and your payment for the goods has already been processed, we will use reasonable endeavours to refund any money paid to us in respect of that goods within fourteen (14) business days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Jia He E-shop is not liable with respect to any losses you or any third party might suffer as a result of any delay in processing your refund.
You acknowledge and agree that:
all pictures and images of food items displayed on the Website are solely for illustration purposes only. Actual product may vary.
you have read any corresponding written description of the items prior to submitting your order
any accessory featured with the food items is for illustration purposes only.
The Price in respect to the items specified on the Website.
Jia He reserves the right to change or alter the Price on the Website without notice to you, unless you have already submitted an Order at a stipulated Price, in which case there will be no change or alteration in pricing (provided your Order is not affected by a pricing error, in which case the procedure in clause 5.4 will apply.
In respect of any Order, we will charge you and you agree to pay:
the Price (which is the Price at the time the Order is submitted); and
subject to clause 8, the Delivery Fee.
You can pay for your Order by any of the methods specified on the electronic Order form on the Website, which includes but are not limited to credit cards (Visa or Mastercard). When paying by credit card, you authorise Jia He E-shop to debit your nominated card at the time you submit your Order. The name on the credit card used for the payment must match the name on the Order.
Vouchers of any forms cannot be used as a form of tender for purchases from the eShop unless otherwise indicated.
In paying or attempting to pay for the Order, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
You will receive the receipt of purchase via email once payment in respect of your order has been processed.
Where an Order is split in accordance with clause 8.6, you may see two separate transactions on your payment statement. You may also be charged additional Delivery Fees in accordance with clause 7.3.
Delivery is available within Singapore in our pre-defined delivery areas for all Orders.
Delivery Fee will be subject to the terms and conditions of the promotions being offered. Please refer to the COLLECTIONS / DELIVERY section for details.
There may be an increase in the Delivery Fees payable by you in relation to an Order if:
your Order is split and requires multiple deliveries due to:
there are more than one location to deliver.
We will notify you of any change to the Delivery Fee for your Order, and if you do not wish to continue with your Order, you may cancel your Order. We will refund any money paid to us in respect to your Order and make reasonable endeavours to refund any money paid to us within fourteen (14) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Jia He E-shop is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
We cannot guarantee that Orders that are split will be delivered on the same day.
From time to time, Jia He may not be able to achieve the delivery time requested. You acknowledge and agree that notwithstanding anything else in this clause
Jia He cannot guarantee that delivery will occur in the delivery time requested
Delivery time frames may change from time to time due to unforeseen circumstances; and
Jia He is not liable with respect to any losses, damages, costs, expenses or injuries you or any third party suffers as a result of a change in delivery times or a delay in delivery.
During major sales events, your Order may experience a delivery delay. We will contact you if there will be significant delivery delay.
Delivery will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order where you require multiple delivery destinations.
At the time of the delivery, you may be asked to verify your payment details and that the items being delivered correspond to your Order.
You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay any associated fee for redelivery.
If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect your Order from Jia He. It is your responsibility to follow the instructions stated on the calling card.
Where you do not collect your Order from the specified location within 1 day of a failed delivery, you must call our Customer Service Centre on 6694 8988 or email us at email@example.com for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.
You agree to give us as much detail as possible about particular features of the Delivery Address to ensure delivery can take place in advance by calling our Customer Service Centre on 6694 8988 after placing your Order. This includes, without limitation:
Restricted access or parking for our truck;
Restricted or limited access to the premises; or
If you have narrow doors, spiral staircase or tight corners.
Where redelivery is required because access issues or limitations for making delivery, you may be required to pay any associated fees for redelivery.
Upon delivery, you must check that the items delivered match your Order. If there is obvious damage to the items due to transit, you must contact our Customer Service Centre as soon as practicable on 6694 8988
or email us at firstname.lastname@example.org
. If the items are not as ordered, you may return the items to us in accordance with the Returns Policy. If items are missing from your Order, you may call our Customer Service Centre or return the Goods to us in accordance with the Returns Policy. You must let us know about any damaged, missing and incorrect items as soon as possible. You can otherwise return the items in accordance with the “Order cancellation and returns” section (clause 8) of these Terms and Conditions. Any items replaced under the Returns Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge. Any returns due to you changing your mind about your purchase will attract a redelivery fee.
Insurance and express delivery is not available in respect of your Order.
Risk and title in the Order passes to you on the date and time of delivery of the Order to the Delivery staff.
The following terms apply in addition to the Returns Policy for purchases from Jia He:
Food items purchased from Jia He will not be refunded or exchanged, unless required by Law.
If you would like to make a return under the Returns Policy and you do not live near a Jia He restaurant, call the Customer Service Centre on 6694 8988
or email us at email@example.com
to organise an alternative arrangement.
It is a condition of Visa and MasterCard schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Jia He E-shop is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order.
The Order, Price and promotions that are offered on the Website may not correspond to those for dine-in at Jia He restaurant for instance where there may be different loyalty and online promotions running concurrently.
Jia He does not price match.
All references to times in promotions are based on the local time in Singapore unless stated otherwise.
Additional terms and conditions apply with respect to the use of Dining Vouchers you purchase from the Website.
Dining Vouchers are treated like cash. Lost or stolen vouchers will not be replaced or refunded. Dining Vouchers cannot be used for the payment of online purchase and outdoor catering services. Dining Vouchers are not redeemable for cash and cannot be exchanged.
Dining Vouchers expire six months from the issue date. For the avoidance of doubt, this is the date in which Jia He issued the Dining Voucher and not the date you received the Dining Voucher. Any unused amount after the expiry date of the Dining Voucher will not be refunded or credited.
Dining Vouchers are to be used for the purchase of goods and services at Jia He in Singapore (some exclusion may apply). Gift Cards cannot be used as a form of payment for purchases made on Website.
For more information, please call 6694 8988.
for convenience, at any time, upon provision of notice to you;
if Jia He reasonably believes that you have breached these Terms and Conditions, and that breach is not capable of remedy; or
if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied)
Jia He may give notice to you by electronic mail. You may give notice to Jia He by electronic mail to our Customer Service Centre.
The photographs and texts illustrating and describing the items on this Website are non-contractual and for information purposes alone. Jia He shall not be liable in case of errors or omissions in the photographs or texts displayed on this Website.
To the extent permitted by law, this Website is provided to you on an "as-is" and "as available" basis and Jia He makes no representation or warranty of any kind, express or implied, regarding the content or availability of our Website, or that it will be timely or error-free or that defects will be corrected.
All copyrights, trademarks and other intellectual property rights in all text, images and other materials on this website belong to Jia He or are rightfully licensed from the relevant owners. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our Website in any way except for your own personal, non-commercial use.
This Website contains links that may take you outside the Website. You acknowledge and agree that Jia He cannot be responsible and accepts no liability for the content, accuracy or function of these third party websites. We recommend that you make yourself aware of and carefully read the legal and privacy notices of all third party websites that you visit.